About me

My name is Jeffrey Bostoen. I’ve always been an IT enthusiast, eager to learn new technologies.

I like simple solutions and and clear communication with my customers.

My best qualities are patience, common sense and being an autodidact (self learner).

Experience

I have been a system administrator (2010-2021) with a variety of duties for over 10 years for a municipality. In this job I was mostly a generalist. I got very familiar with Office 365 – including PowerApps and PowerAutomate, Linux and Windows Servers, HP Switches, Veeam, VMWare, iTop (ITSM/CMDB), GIS technologies, PowerShell automation, Content Management Systems such as Drupal, Joomla and WordPress, …

I’m also skilled at training users and managing a variety of projects. When I have repetitive tasks, I start looking to automate them.

During this time, I got very familiar with iTop; which is an amazing open source inventory system and service desk platform. I’m a proud translator, bug hunter and contributor. The pinnacle so far has been speaking at the very first international iTop convention.

In 2021, I joined Awingu as senior support engineer. Aside from supporting the product, I also go in-depth on cases or possible feature enhancements. In this role, I’ve done some extensive research on Azure Files integration, Kerberos, Microsoft ADFS, NTP, Remote Desktop Services, Windows Hello, … . Improving internal support flows and writing knowledge base articles is also part of the job. In June 2022, Awingu was officially acquired by Alludo (formerly Corel Corporation). Nowadays, I work at the company as a subject matter expert.

IT skills

    • CMDB / ITSM / Service Desk
      • Atlassian: Confluence, JIRA
      • Combodo: iTop
      • FreshWorks: FreshDesk
    • Content Management Systems
      • Drupal
      • Joomla
      • WordPress
    • Databases
      • MS SQL
      • MySQL
    • GIS analysis
      • ArcGIS (ArcMap)
      • QGIS (Desktop & Server)
    • Operating Systems
      • Linux Ubuntu Server
      • Microsoft Windows (clients and server)
    • Programming, scripting & web development
      • CSS
      • HTML
      • JavaScript, jQuery
      • PHP
      • PowerShell
      • VB.NET
    • Productivity
      • Microsoft Office (clients and Office 365): Excel, Outlook, PowerPoint, Teams, Word, …
      • NotePad++
    • Servers, storage & networking
      • Apache
      • HP ProCurve
      • HP StoreVirtual
      • Microsoft Exchange
      • Sophos XG Firewall
      • Unify OpenScape Server (VoIP)
      • Veeam Backup & Replication
      • VMWare vSphere/vCenter
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