About me
My name is Jeffrey Bostoen. I’ve always been an IT enthusiast, eager to learn new technologies.
I like simple solutions and and clear communication with my customers.
My best qualities are patience, common sense and being an autodidact (self learner).
Experience
I have been a system administrator (2010-2021) with a variety of duties for over 10 years for a municipality. In this job I was mostly a generalist. I got very familiar with Office 365 – including PowerApps and PowerAutomate, Linux and Windows Servers, HP Switches, Veeam, VMWare, iTop (ITSM/CMDB), GIS technologies, PowerShell automation, Content Management Systems such as Drupal, Joomla and WordPress, …
I’m also skilled at training users and managing a variety of projects. When I have repetitive tasks, I start looking to automate them.
During this time, I got very familiar with iTop; which is an amazing open source inventory system and service desk platform. I’m a proud translator, bug hunter and contributor. The pinnacle so far has been speaking at the very first international iTop convention.
In 2021, I joined Awingu as senior support engineer. Aside from supporting the product, I also go in-depth on cases or possible feature enhancements. In this role, I’ve done some extensive research on Azure Files integration, Kerberos, Microsoft ADFS, NTP, Remote Desktop Services, Windows Hello, … . Improving internal support flows and writing knowledge base articles is also part of the job. In June 2022, Awingu was officially acquired by Alludo (formerly Corel Corporation). Nowadays, I work at the company as a subject matter expert.
IT skills
- CMDB / ITSM / Service Desk
- Atlassian: Confluence, JIRA
- Combodo: iTop
- FreshWorks: FreshDesk
- Content Management Systems
- Drupal
- Joomla
- WordPress
- Databases
- MS SQL
- MySQL
- GIS analysis
- ArcGIS (ArcMap)
- QGIS (Desktop & Server)
- Operating Systems
- Linux Ubuntu Server
- Microsoft Windows (clients and server)
- Programming, scripting & web development
- CSS
- HTML
- JavaScript, jQuery
- PHP
- PowerShell
- VB.NET
- Productivity
- Microsoft Office (clients and Office 365): Excel, Outlook, PowerPoint, Teams, Word, …
- NotePad++
- Servers, storage & networking
- Apache
- HP ProCurve
- HP StoreVirtual
- Microsoft Exchange
- Sophos XG Firewall
- Unify OpenScape Server (VoIP)
- Veeam Backup & Replication
- VMWare vSphere/vCenter