Consulting and support
Feel free to discuss any request with me.
I offer simple advice and configuration tweaks.
Common examples:
- Getting started with iTop.
Get guided through the process of installing and configuring iTop. - Implementing a service desk.
Based on the needs of your organization (e.g. mail/portal/…), I’ll guide you through some pitfalls in your workflow and help implement a robust service desk. - Mail to Ticket Automation / OAuth 2.0
Microsoft (Office 365 / Exchange Online) and others now require you to authenticate with OAuth 2.0. It’s not so easy anymore to set up. I can assist you in setting up and/or troubleshooting. - Tweaking iTop.
Setting up custom e-mail notifications etc.
Development
I’m an experienced iTop developer. I’ve published some generic extensions; but I’ve also made tailored solutions.
Some examples:
- New classes to keep track of anything (for a company who wanted an inventory of their forklift parts).
- Integrate maps in iTop, so each object has GPS coordinates. Points, lines, polygons (zones).
- Security (multi factor authentication).
- Suggest FAQs to users while creating and to agents while handling tickets.
- Ticket merge.
- Specific mail flow rules (enhancing the Mail to Ticket Automation).
- Custom front ends ( some examples ).
- Custom portals ( some examples ).
- …
Are you in need of a new or enhanced feature? Or an integration?
Training
Even if iTop is very user-friendly, it always helps if an outsider gives your users iTop training based on the needs and workflows within your organization.
The formula can be discussed: we can focus on specific modules, go for a workshop / Q&A, tweak your iTop environment to improve your workflows, …