We live in a world where security is more important each day to your organization and your clients.
Use cases
- Reporting on object sets
- Some examples:
- Number of tickets per agent, per period, …
- Basic financial reporting.
- …
- Some examples:
- Reporting on individual objects
- Some examples:
- PDF report about all relevant details of a ticket to provide to a technician.
- Quotes and invoices.
- …
- Some examples:
A report can contain lots of objects which typically aren’t in iTop: QR-code (which for instance leads to the object detail’s in iTop), maps, advanced charts, …
Some advanced actions make it possible to just display a report, download it as PDF, add it as PDF attachment to an object, …
The Report Generator extension is a free “base” extension, on top of it the reports are written specifically for your organization.
The services offered are a pro version of the Report Generator with scheduled periodic reports as main feature; and the creation of custom reports specifically for your organization.
Note: the Report Generator relies on some external libraries, which can typically only be installed when you have full access to the web server to install the necessary packages. If you only have a basic web hosting package, you will not be able to use this extension.
Example PDF documents
Below some examples of documents generated using this extension.
- Extensive ticket analysis
A report which shows a variety of statistics and charts, based on data from multiple user requests. - Custom report of a ticket
A report, which on one hand only shows limited information (title, description, case logs, …) from the request; and contains custom elements such as a QR code and a map.
Example dashlet
You can also turn the reports into a dashlet!
