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A.I. vs. automation of workflows in customer support (using iTop)

A.I. (artificial intelligence) is the buzzword nowadays, especially in sales pitches. Expectations are high. However, it’s crucial to keep in mind what A.I. means. A simple definition from Wikipedia: Artificial intelligence (AI) is the intelligence of machines or software, as opposed to the intelligence of humans or animals. Now, when researching how A.I. can be […]

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