Although I have published a lot of free extensions (adding both new classes and enhanced features) on GitHub, some extensions are only available for a fee.
This extension introduces a Multi-Factor Authentication layer for all common login modes. Use a time-based one-time password ( TOTP code ), generated by your favorite authenticator app or password manager.
It also adds support for Web Authentication ( WebAuthn) to sign in to iTop using passkeys, saved in your password manager, Windows Hello, a physical hardware security device, …
Furthermore, it offers auditing, brute force protection (automatic lock-out), ReCAPTCHA, accepting policies before/after signing in, …
Adds approval automation to iTop. This advanced extension includes new conditions (e.g. a certain number or percentage of approvals/rejections; majority rules; … ); supports multi-level approval; and can be used on any class with a proper life cycle.
Add automation scenarios in iTop to instantly execute one or several actions. Can be activated through a menu action, the API, an iTop trigger, or on object creation/modification.
Add coordinates to objects: points, lines, polygons (zones).
You can use real world maps (such as OpenStreetMap) and real GPS coordinates.
You can also upload floor plans of your choice; or use image coordinates instead.
Adds a brick that allows you to add external links or use URI handlers (such as mailto: or other protocols) as a menu item or button in the portal.
Generate custom reports (e.g. PDF files) on one or multiple iTop objects to output, download or attach. The base extension is free, but you can request assistance to create reports or custom actions or features such as scheduled reports.
Sync data from Samsung Knox to iTop. Keep track of certain device properties and usage.
Create global (user independent) or personal scheduled triggers. Plan trigger execution based on a schedule or as a one-time planned event. This allows you to send reminders about license expiration or personal ticket reminders in the form of an e-mail or newsroom notification; the auto-closing of resolved tickets; …
Add a signature field to iTop. Users will be able to draw their signature. Also works on mobile devices.
For example, this allows your customers to sign work orders.
Suggests articles to users while they’re creating tickets or agents handling tickets.
The goal is to improve customer satisfaction by providing faster answers!
And to have less tickets still end up with your agents.
Adds an action (similar to e-mail notifications and webhooks) to send data directly to Syslog servers.
Simplify ticket management by allowing agents to merge tickets into a single ticket.
Allows user to vote and comment on any type of iTop object (e.g. FAQ, feature request, …)