2015
First iTop installation
Installed iTop for the very first time!
2016
Customization
Added and customized the datamodel for the first time (basic monitor class).
The very first of many datamodel changes; of which a lot were published on GitHub.
2016
Contributions
Sent first bug reports to Combodo (iTop’s vendor) and offered updated Dutch translations.
2016
Mail to Ticket customization
Started working on the first “feature” extension for iTop: a custom version of Mail to Ticket with additional features and bug fixes.
2018
Geometry / Maps
For the very first public portal, a new feature was needed: the possibility to display objects on a map.
This also lead to the very first cost-savings (decrease of commercial licenses of another product)!
More info: Maps
2018
Report Generator
For various custom iTop classes, custom (printable) reports were needed. It allows to print maps, QR-codes, custom documents, … all based on iTop data.
More info: Report Generator
2018
Public portals (front ends) – powered by iTop API
Custom front ends, for example for citizens to report issues with public infrastructure (without needing to sign in); or one to showcase projects in the cities.
iTop – Showcase: custom front ends
2018
Ticket Merge
So many users create multiple requests for the same issue. This extension allows agents to merge all this info into a single ticket.
More info: Ticket Merge
2019
Guest speaker @
Intl. iTop conference Cologne
Due to my work, I was invited as a guest speaker for the very first inernational iTop meeting in Cologne.
2019
Specific integrations
Created some specific integrations to display data in iTop which is read from the databases of external applications (decisions, invoices, …).
2020 – COVID
COVID – Appointments module
During COVID, the task was to as quickly as possible introduce an appointments module. Completely independent from any sort of service desk. This was realized within 2 days!
1/10/2021
Officially a one-man company
Between changing jobs, I started a one-man company for my after-hours iTop work!
1/10/2021
Launch website and support portal
Official launch of this website and the support portal – of course, an iTop instance!
iTop: Showcase – custom portals
2021
Multi Factor Authentication
Improving the security of iTop by adding a time-based one-time password.
More info: Multi Factor Authentication
2021
Suggested Articles (FAQs)
Made it possible to auto-suggest FAQs to users in the user portal based on minimal input (only the ticket’s title has to be entered already) and optimized the workflow for agents as well.
More info: Suggested Articles
2021
Auto Assigner
The Auto Assigner was developed cases where values can be set automatically based on certain conditions. Mostly, it has to do with availability (workload, holidays, …) and suitability (skills, languages, experience, …).
More info: Auto Assigner
2022
Comment and vote
Allow users to comment and vote on iTop objects published in the portal (e.g. feature requests, FAQs, …).
More info: Comment and Vote
2024
Guest speaker @
iTop Community Meeting in Lyon
A brief discussion on A.I., machine learning and my suggested articles extension.
2025
Official iTop partner
After 10 years, I officially become an independent iTop partner – mainly for users of the community edition.
2025
Syslog Action
A simple action that enables sending data from iTop directly to a Syslog server.
2026
Signature Field
A first version of the Signature Field extension is available. It transforms the image field into a signature pad; so customers can sign (draw) for example work orders.
2026
Approvals
A custom approval base; adding some extra options to decide if there are enough votes (or rejections).
Your story here?
You could rely on my iTop expertise; and we come up with a unique way of improving or using iTop?